Andrew Gauger short	16290 SW Shaw APT 28 Beaverton, OR  97007 andrewgauger@hotmail.com (928) 486-6716
OBJECTIVE To remain current in the ever changing field of Information Technology. To build strong relationships with current professionals, and to drive business towards using better techniques by implementing new technologies. EDUCATION Associates of Science Computer Information                 July 2010 – December 2010 Everest College, Portland, OR GPA 4.0 Network Internet Security Specialist July 2009 - June 2010 Everest College, Portland, OR GPA 4.0 CompTIA A+ studies, Microsoft Official Academic Courses: MCSE, and Cisco Discovery: CCNA.   Used virtual environments to design, implement, and administer networks, servers, and performed hands on repair. EXPERIENCE - IT Desktop Support Technician                                                                June 2010 - Current All Tech 1, Tigard, OR Handle inbound technical support. Monitor and maintain multiple servers, domains, and enterprises. Troubleshoot Windows Server 2003 and 2008 enviroments including Active Directory, SharePoint, IIS, Exchange, and Office products. Build computers and repair of all levels. Technical Writer                                                                       August 2008 - June 2009 Master Key Consulting, Portland, OR Dispatch of trouble tickets to technicians distributed throughout the United States working on Indian Reservations sites for the Bureau of Indian Affairs.  Tracked tasks to ensure completion within contractual obligation.  Later work extended to inventory Indian Schools.  Coordinated inventory efforts for two teams; sanitized documentation provided by teams regarding equipment compliancy and overall consistency; and wrote reports including remediation efforts required. Technician                                                                                      January 2007 - March 2007 London Bridge Alarm, Lake Havasu City, AZ Installed hardware to support fire and burglar alarm panels.  Setup fire panel configuration and support laptop to program fire alarm panels and download data.  Troubleshoot GSM (cellular) alarm panel.  Pre-wire for CCTV, burglar, and fire alarm system commercially. Depot Technician                                                                                      November 2003 - June 2004 Computer Discount Outlet, Lake Havasu City, AZ Repaired computers in warranty.  Operating system ranged from Windows 98 to Windows XP.  Analysis and troubleshooting multiple systems simultaneously.  Laptop and desktop repair. Junior Network Administrator                                                       June 2002 - October 2002 Desert Technologies High School, Lake Havasu City, AZ Assisted migration from a client driven network to terminal service.  Assisted in administration of Windows 2000 network.  Wrote batch files to automate tasks.  Software Developer                         March 2001 - March 2002 Multi-Network Solutions, Lake Havasu City, AZ Custom business platforms programmed using Visual Basic and ASP/ADO.  Used an SQL backend to host inventory systems.  Web design and other soft services.  Clients include: www.callcarl.com www.theboatbroker.com www.londonbridgeresort.com Software Developer, Back-end Web                                            April 2000 - February 2001 Byzip.com, Lake Havasu City, AZ Wrote ASP scripts to handle a business service website.  Tools used include Dreamweaver and Visual Studio with a MySQL backend.  Mostly hand coded HTML and ASP scripts. Webmaster                                                                                       February 1999 - February 2000 Lake Havasu Chamber of Commerce, Lake Havasu City, AZ Designed www.havasuchamber.com and kept content current.  Used JavaScript and HTML code. EXPERIENCE - Customer Service Sales                                                                                           April 2007 - July 2007 Exotic Pets, Lake Havasu City, AZ Worked in a pets supply store selling pet ownership goods.  Assisted clients make aquarium purchases. Sales                                                                                                           November 2006 - January 2007 Frontier Telephony, Lake Havasu City, AZ Door to door sales of phone service.  Leading in sales for region. Cashier                                                                                               February 2005  - October 2006 Terrible Herbst, Lake Havasu City, AZ Night Cashier who performed end of day reports.  Worked alone in the store for 8 hours a night.  Responsible to clean store, stock, and cashier for gasoline and convenience store.  Maintained gasoline pumps and performed simple repair. Cashier                                   May 2004 - February 2005 Hacienda Mini-Market, Lake Havasu City, AZ Swing cashier for gasoline convenience.  Responsible for cashiering, stocking, cleaning, and sales. ACTIVITIES & AWARDS Presidents Award (4 semesters)               Perfect Attendance (3 semesters) National Honors Society (2 years)                                                             President's Education Award (6 years) TOBAC website design/volunteer  (1999)                                           Volunteer of the year award  (1999) Mathlympics (3^rd place level  III 4^th place level II)                                Principal Honor roll (3 years) Computer club co-founder (4 years president)                   Quest literary publication editor (2001) TEAMS engineering competition  (5^th place group effort)               Academic Decathlon (2 years) Drama / Theater (2 years HS, 1 year college)        1300 SAT (2001) 98^th percentile IQ as rated by Psychological review committee in gifted program entrance (1993) References Available upon request		Operating Systems Windows 7 Windows XP Windows Server 2008 Windows Server 2003 Red Hat Enterprise Network Cisco IOS TCP/IP Ethernet Switches Routers Packet Analysis Server Technology Active Directory DHCP DNS Group Policy Routing/NAT Certificate Authority IPSec SUS IIS Apache HTTP SharePoint MSCRM Development Visual Basic HTML JavaScript PHP Perl CGI C/C++/C# ASP .NET CSS SQL XML Database MSSQL 7.0 – 2008R2 MySQL 4 & 5 Access 97 - 2010